No matter what amount of labour and research goes into a product, how extensively its put to use determines the overall customer satisfaction. There are umpteen untold use for a product which is not covered in its tech spec.
When you get a laptop you want to drill down to every detail on the spec to ensure ur pc comes with all the latest features.
Once you get it , Internet explorer is the only thing you could ever think of, before even the system is booted.Such was the case until I discovered that the webcam can be used as a dressing table mirror.
Before you begin playing Wii, there are certain strict instructions to the user, which doesnot include , 'Please dont take the couch for your convenience while playing snowbowling'.When my first-junior wanted some of my time, the
second-little-one had a good sleep without being prodded.
I can be a music composer someday, because my cellphone plays a musicnote for every random key I press.
wow ! An iPod can read e-books too, Ofcourse, after a lot of hardwork and eye-strain.
Footnote:
Customer feedback forum- not just about ranting our dissappointments but also for sharing the sweet surprises included in the package.